Our Guarantee

In the unlikely event that you are not happy with your purchase or something goes wrong with a product we offer the following 3 types of guarantees:

  • 5 day Satisfaction guarantee. We are in the business of selling products that customers want and are satisfied with, we can not imagine taking money from customers and not giving them exactly what we promised and advertise. Therefore, if you are not happy with the product for whatever reason it can be returned to us for a full product refund.
    • Product must be returned with all packaging and in the same condition as when bought.
    • We will only refund the selling price without the shipping cost. The return shipping cost is also the responsibility of the buyer.
  • 1 Year Guarantee. All our products have a 1 year guarantee. Products found to be misused or wrongly used can not be replaced nor repaired. Once we receive item back and tested we will immediately send a replacement item or if the fualt is minor, our technical staff will repair.
  • DOA guarantee. DOA is short for "Dead on Arrival". All our products are tested by our quality team fully before shipping or distributing, in the very unlikly case of receiving a DOA product we will replace the product immediatly.
    • DOA item must be send back to us with in 2 days of receiving it. We will test item at our testing lab and if found faulty we will send a new replacement item immediately and refund the cost of returning the product to us.
    • Items found to be misused or wrongly used can not be replaced.